Elite Profiling for High-Stakes Performance Carrington Training Ground, 09:45, last season. A veil of mist still clings to the pitches as a striker steps up for a penalty drill. The keeper looms like a shadow, yet I already know who will score before the run-up begins. Not because I’m clairvoyant, but because his left shoulder…
Chris Voss is the FBI’s top kidnapping negotiator. He’s negotiated with 100s of hostage-takers and international terrorists. His 10 actionable tips to master the art of negotiation and never split the difference.
The business of kidnapping: inside the secret world of hostage negotiation
Official policy in the UK and US – unlike in many other countries – is to never make concessions to kidnappers. Those taken sometimes die as a result. Is it time to rethink?
